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This Cookie Policy allows you to learn about what cookies are, their benefits and how we use them on our web site.
If you'd like to disable cookies on your browser, please view our information on ‘Controlling and Deleting Cookies’. Please be aware that some parts of the site and your ability to buy products will not function correctly if you disable all cookies.
By viewing this Cookie Policy Page and using our website, you consent to our use of cookies on your browser in accordance with our cookie policy unless you have disabled them .

What is a cookie?

Cookies are small text files that are downloaded to your computer or mobile device when you visit the Yves Rocher website. They may be set by the website owner or a third party. They are widely used in order to make websites work, or work in a better, more efficient way. They can do this because websites can read and write these files, enabling them to recognize you and remember important information that will make your use and navigation of a website more convenient. Some cookies, known as 'session cookies', expire at the end of your browser session. Other cookies, known as 'persistent cookies', are stored on your computer or mobile device between browser sessions. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details.

What cookies do we use?

Cookies can be categorized into 3 main categories.

  • Functional Cookies

    These cookies are essential for the Site to work and enable you to move around it and to use its services and features. Without these cookies, the Site will not perform as smoothly for you as we would like it to and we may not be able to provide the Site or certain services or features that you have specifically requested. For example, we are using cookies for:
    - Shopping Basket : Such cookies ensure that the items you place into the basket are still there when you wish to check out.
    - User ID : User ID cookies are used to ensure that you only see your own information and keep you logged into the Site so you don't have to repeatedly log in on every page.
    Last visit and activity: Date of last visit and activity is recorded to be able to provide you with an update on "what's changed on the site since your last visit," and to better understand your preferences.
    Page history : Page history cookies are used to track the sequence of pages you have visited.

  • Performance Cookies

    These cookies collect information about how visitors use the Site. The information collected is anonymous and is only used to improve how the Site works. For example, such cookies show us which are the most frequently visited pages on the Site, help us record any difficulties visitors have with the Site, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Site, rather than the usage of a single

  • Targeting or Advertising Cookies

    We may use third party advertising companies to serve ads when you visit our Site. These companies may place or recognize a unique cookie on your computer or mobile device. These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information is shared with other organizations such as advertisers.

  • cookie soit susceptible d'être enregistré dans votre terminal. Pour plus d'informations, consultez la rubrique "Comment exercer vos choix, selon le navigateur que vous utilisez?"

Controlling and Deleting Cookies

Yves Rocher uses cookies to ensure that we provide the best possible standard of service to our online customers. However, as part of our privacy and security policy, we require your consent to use them. You may refuse or accept cookies from the Site at any time by activating the setting on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider's website via your help screen. Please be aware that if cookies are disabled, not all features of the Site may operate as intended

Contact Us

For all information, questions or advice, our customer service department is at your disposal:
BY POST
Yves Rocher Customer Services
Columbia House, Apollo Rise, Southwood Business Park, Farnborough, GU14 0GT
EMAIL
Click here to open the "contact-us" form
TELEPHONE
0800 083 3718
(Monday -Saturday, 8am -8pm)
FAX
0870 2414407

Last updated 30/08/2014