We are very happy to welcome you to our website www.yves-rocher.co.uk (hereafter to be called the "Website"). Yves Rocher London Ltd, would like to emphasise its importance to respect the trust that you show us and is very careful meeting the requirements of professional diligence regarding e-commerce and Direct Marketing. Yves Rocher Ltd, company registered in UK (registration number: 1164817), Columbia House - Apolllo Rise, Southwood Business Park, Farnborough GU14 0GT and is a subsidiary company owned by the YVES ROCHER GROUP based in France. We will do our utmost to guarantee the accuracy and reliability of the content of this website, that we reserve the right to correct or modify at any moment without any prior warning. Although, we cannot guarantee the exactitude, precision or exhaustivity of information available on this Website. Thus, in consequence we decline any responsibility:
- of all errors or omissions of any kind that may affect the content of this Website
- any damages resulting of an intrusion of a third party that may incur in modifications of the information that is made available on the Website
- and moreover for any damages, or injury caused by any failure of performance, error, omission, interruption, communication line failure, delay in operation, transmission, defect, theft, virus or destruction or unauthorised access to, or alteration to this Website.
The present terms & conditions of sale are solely valid for the sale of products proposed on this Website. They will be systematically accessible on the Website by the purchaser at the moment of validating an order.
In consequence, by placing an order, implicates acceptance of these terms & conditions of sale excluding all other conditions that are present in mailing pieces or catalogues.
- Website Editor
- Website Hoster
- Privacy and security
- Customer Service
- Offers and prices
- Prohibition to sell out of Networks
- The order process
- Product availability
- Right to cancel - Satisfaction guaranteed or refunded
- Respecting mankind and nature
- Customer guarantee
- Intellectual Property
- Legal Notice
- Modifications of the general terms & conditions of sale
Yves Rocher London Ltd
Company registration number: 1164817
VAT registration number: GB 581 9955 83
Columbia House - Apolllo Rise, Southwood Business Park, Farnborough GU14 0GT
Director: Jean-Michel Herve
The Website is hosted at:
Prosodie : 150 rue Gallieni - 92 641 Boulogne Billancourt Cedex - France
Tel : 00 33 (0)1 46 84 11 11
Privacy and security
The Yves Rocher company value the trust that you place in us and follow strict security procedures to put in place the Data Protection Act 1998. As indicated in the Data Protection Act 1998, you have the right to access, to rectify or delete your personal data. You can implement your right, by completing the online form or by writing to our Customer Service at Columbia House - Apolllo Rise, Southwood Business Park, Farnborough GU14 0GT. Don't forget to mention your, Name, Surname, complete address and where applicable your customer number.
To contact our webmaster, click here
For all information, questions or advice, our customer service department is at your disposal:
Yves Rocher Customer Services
Columbia House, Apollo Rise, Southwood Business Park, Farnborough, GU14 0GT
Click here to open the "contact-us" form
0800 083 3718
(Monday -Saturday, 8am -8pm)
Offers and prices
All the product offers proposed on this Website are available only in the United Kingdom (please note that we do not deliver to the Channel Islands Jersey and Guernsey, nor the Isle of Man) The promotional offers are only valid for the duration of the concerned commercial offer. If in any case you reside in the Channel Islands or Isle of Man and you wish to order please contact our Customer Service on: 0800 083 3718 (Mon-Sat, 8am-8pm)
The prices on this Website are indicated in Pounds (GBP) including taxes, although excluding delivery fees and are susceptible to changes during the year. Products are invoiced at the price indicated at the time of validating an order. All promotions do not apply to Green Dot products. This selection of Green Dot products may vary throughout the year. Mainly, the Les Plaisirs Nature, Culture Bio ranges and certain accessories enter Green Dot product category. See the Website for applicable promotions.
Products will remain the property of Yves Rocher until complete payment of the Yves Rocher given price.
Prohibition to sell out of Networks
Our products are solely intended to be sold through our distribution networks. Consequently, any sale, purchase or prize giving of our products with the purpose of reselling outside of our networks, namely through websites, are forbidden. Regardless of any damage to the reputation of the brand or the integrity of our products, such reselling of our products shall be likely to engage the civil and, if need be, penal liability of its authors.
The order process
The different steps of placing an order are as follows: You select the product(s) of your choice and add them to your shopping basket, you can at any moment check the products in your shopping basket, the price and apply any modifications (confirm or correct) prior to finally placing your order. You log-in (with your email and password). If you are a new customer, you have to create an account and you then must log-in by entering a valid email address and a password (personal and confidential) that will be asked throughout the Website. Your payment should be made via Credit or Debit Card (VISA, DELTA, MASTERCARD). Switch Cards are not accepted. You will then choose your delivery address, that you will then have to validate. Before your order can be accepted, the credit/debit card details you give to us will be submitted to validation.
The supply of your personal information are compulsory for the treatment and delivery of your order. When you confirm your order by clicking on the button "Validate", you declare to have accepted these and all the terms and conditions. Your order is then treated by our Customer Service department. Once your order has been placed, we will send you an automated email acknowledgement, to your given email address, providing you with a detailed summary of your order and the total and final price charged the amount to be invoiced and the delivery address you opted with. This is not an order acceptance from Yves Rocher.
For technical reasons the minimum amount of an order placed online is fixed at £8, excluding shipping fees (however you can place an order with no minimum limit over the phone call: 0800 083 3718, free phone number from landlines).
You agree that our order registration systems are proof of the nature and date of your order. We would like to point out that your order is limited to the amount of £100 per month and that the same product reference cannot be ordered at a quantity of more than 9 in one order. We do although, reserve the right to cancel all orders with a customer that has an outstanding payment or with whom we are in legal proceedings regarding a payment of a previous order, or for any other lawful reason namely to the unusual nature of an order.
Our product offers proposed on the Website are only valid while stocks last. In the case where a product does become unavailable, after you have placed an order, we will do our utmost to send you this product you ordered as soon as possible. If you prefer you may cancel your order (refunds by cheque only and within a delay of 20 working days) or ask for the exchange of an order by calling us at 0800 083 3718 , from Monday - Saturday, 8am-8pm or contact us by email. In the case where a product does become unavailable. Yves Rocher will reimburse you, unless we would be able to send you a substitute (necessarily a product of equivalent quality and commercial value); if this product does not suit you, you can return it to us within a delay of 10 days and we will refund you for your product and postal return fees (within a delay of 20 working days and only by cheque).
The payment of your purchases on the Site is exclusively in GBP pounds.
Payment for orders placed on the Site is via a valid Debit or credit card (VISA, DELTA, MASTERCARD) or PayPal.
Payment by debit or credit card: Payment by credit card is secure. You declare to be the holder of this card. The order value will be debited at the time of placing your order. Payment by Maestro and Switch cards are not accepted. The order transaction is directed in crypted mode to a server to validate your credit or debit card details you submit to us, in mode SSL (Secure Socket Layer), we do this before your order can be accepted. Once this has been done, we will acknowledge that your order has been received by sending you an email acknowledgement of your order to the email address you have provided in your registration form. Please note that some banks may charge you a fee (amount usually found : £1.25) when using a Visa Debit Card, due to an overseas transaction. Please, contact your Bank if you need more information.
Payment byPaypal:The Purchaser may use his or her PayPal account to pay for Orders placed on the Site. Please note that the amount of your order is not charged until your products are shipped. All products remain the full property of Yves Rocher until payment has been received by Yves Rocher.
Our products are delivered from La Gacilly, Brittany-France. Our products are delivered only to the UK (excluding the Channel Islands, Jersey and Guernsey as well as the Isle of Man) according to the delivery address that is indicated during the process of the order. It is your responsibility to complete your delivery address with utmost precision to ensure the correct delivery of your parcel. You will be delivered between 8-14 working days after your order has been confirmed. (The delay indicated is subject to availability of products and the standard delivery fees are at £3.90)
Right to cancel - Satisfaction guaranteed or refunded
Your satisfaction is our top priority and we do our best to satisfy our customers with each order. If your Yves Rocher product(s) does not meet your expectations, do not worry. You have the right to cancel your order within a period of 14 days begins on the day on which you receive your products, according to the law. In such a case, you have to inform us of your decision to cancel your order within such a period of 14 days by post, by phone ar 0800 083 3718, by e-mail or via our website at yves-rocher.co.uk by clicking on «contact us». In this last case, we will send you an acknowledgement of receipt by e-mail. You may also use the cancel form attached.
You have to send back your product(s) in its original package and in perfect condition, to: Yves Rocher Ltd, 1 Apollo Rise, Southwood, Farnborough, GU14 0GT not later than 14 days at the latest after you have informed us of your cancellation of your order. We commit ourselves to exchange your product or, at your choice, to refund it as quickly as possible, at the latest within 14 days from your cancellation. However, your refund may be deferred until we receive the product(s) back or a proof of shipment. The refund will take place as follows:
- Your parcel has been returned entirely, we will refund the price of the parcel and eventual postage & packing fees. Return shipping fees will not be refunded.
- Your parcel has been returned partially (you keep some products). We will refund the price of returned products. The postage, packing and return shipping fees will not be refunded.
Guarantee of Conformity
If the products delivered were damaged or faulty upon receipt, or if the products you have received are not the products you originally ordered, you may exchange your goods or obtain a full refund. We will refund the price of the product, eventual postage, packing and return shipping fees.”
Respecting mankind and nature
For your comfort and safety our skin care products are guaranteed hypoallergenic and all our products are tested in laboratories. Our Brand is one of the first European companies to have stopped testing its finished products on animals.
You benefit the legal guarantee of our delivered products. We ensure your consumer rights and the respect of the general requirements of professional diligence, in particular regarding manufacturing or our products, e-commerce and Direct Marketing.
Products proposed are in conformity with European regulations.
Yves Rocher will not be held responsible for non-delivery of orders in case of out of stock products, natural disaster, postal strikes/problems or delivery service provider strikes/problems. Yves Rocher will not be responsible for any indirect damages after the following: loss of exploitation, loss of profit, damages or costs.
Yves Rocher does not sell to minors. If you are under the age of 18, you may browse our Website. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Website is not designed for minors and we do not knowingly collect personally identifiable information from any person under 18 years of age.
The Yves Rocher UK Website may contain links from other websites. Please be aware that we are not responsible for the privacy practices as well as the contents of other websites, that may be contradictory with UK laws and legislations.
In other respects, Yves Rocher would like to remind you that all links to the Home Page or any other pages of the Website are to be subject to prior and written acceptance by Yves Rocher.
The entire contents of Yves Rochers’ Website: brands, drawings, models, logos, graphics, etc ... are protected by international copyright and are the property of Yves Rocher. Therefore, the contents of the pages of this Website may not be reproduced in whole or in part without the prior written consent of Yves Rocher. In this respect, none of the providers of the Website will give a license nor authorisation, other than the consultation of the Website.
Unless otherwise specified herewith, the trademarks, trade names and logos of Yves Rocher appearing on this Website may not be used in any manner whatsoever without the prior written consent of Yves Rocher. Yves Rocher reserves the right to modify or eliminate any element of the content of this Website and the offers without prior written notice.
The present contract abides the English law. The language for the conclusion of the present contract is English. Your use of this Website and any purchase you make of any goods from Yves Rocher shall be governed by English law and be submitted to the exclusive jurisdiction of the English courts.
Modifications of the general terms & conditions of sale
Considering the evolution of the Website, Yves Rocher reserves the right to adapt or modify at any moment the present terms & conditions of sale. The new terms & conditions of sale will be made available to the customer via the modification of the online information on this Website and will be put into practice on orders validated after the date of modification