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Is it safe to use my credit card on www.yves-rocher.co.uk?

Yes, all information related to your order, including the online payment by credit card, are protected. When you place an order using your credit card, the information is secured and encrypted as it is exchanged using a secure SSL connection. In fact, Yves Rocher guarantees your security.

What are the payment methods ?

The payment of your purchases on the Site is exclusively in GBP pounds.

Yves Rocher proposes payment exclusively via a valid Debit or Credit Card (VISA, DELTA, MASTERCARD) you declare to be the holder of this card. Switch Cards and Maestro are not accepted. The order value will be debited at the time of placing your order. Payment by credit card is secure. Payment by Maestro and Switch cards are not accepted. The order transaction is directed in crypted mode to a server to validate your credit or debit card details you submit to us, in mode SSL (Secure Socket Layer), we do this before your order can be accepted. Once this has been done, we will acknowledge that your order has been received by sending you an email acknowledgement of your order to the email address you have provided in your registration form. Please note that some banks may charge you a fee (amount usually found : £1.25) when using a Visa Debit Card, due to an overseas transaction. Please, contact your Bank if you need more information.

What are the delays and delivery fees?

Yves Rocher will process your order immediately. You will receive your order within 8-14 working days.
FREE postage and packing available on all orders over £29.00. You can save £3.95 just by placing an order over this value.

DID YOU KNOW:
Yves Rocher manufactures most of its products in the world in its factories in the French region of Brittany: in the city of La Gacilly for care and hygiene products, in Rieux for cosmetics, and in Ploërmel for perfume. These factories are held up as management models and have received three Quality, Security, and Environment certificates (ISO 9001, SAS 18001, ISO 14001). It is also from La Gacilly that deliveries are made for our business networks throughout the world and to the UK (shops, internet, mail order, direct sale). By making the choice to harvest, manufacture and distribute its products via its own distribution channels, the Yves Rocher Brand guaranties the safety and effectiveness of its products, as well as the reduction of the impact on the environment.

Can I have my parcel delivered abroad ?

The products displayed on this Website can only be ordered and delivered within the United Kingdom (please note that we do not deliver to the Channel Islands Guernsey, Jersey and Isle of Man). If you have a question, please contact our Customer Service from Monday to Saturday, 8am to 8pm, on 0800 083 37 18.

How can I deduct my credit note when placing my order?

It is not possible at the moment to deduct directly your credit note on your online order on the Website yves-rocher.co.uk. To use your credit note, please send it alone or with your order to :

Yves Rocher Columbia House
Apollo Rise
Southwood, Business Park
Farnborough - GU14 0GT

You can also ask for a refund of your credit note by contacting the Yves Rocher Customer Service, by post, by clicking here or by telephone from Monday to Saturday, 8am to 8pm, on 0800 083 37 18.

How can I introduce a friend ?

When I introduce a friend, I have the choice of a Free Gift...
Your friend is a new customer or didn't order for the last 2 years, she can benefit from a "introduce a friend" offer that you can find online. Your friend can order online on our site yves-rocher.co.uk in the zone "mail order offer", or by telephone from Monday to Saturday, 8am to 8pm, on 0800 083 37 18. or by post by returning her order form to:
Yves Rocher Columbia House- Apollo Rise, Southwood Business Park, Farnborough GU14 0GT
Your friend will receive your gift in her parcel and will kindly give it to you.

How can I receive a gift without ordering ?

To receive the gift of your mail order offer without ordering, you need to return your order form with a cheque to cover the delivery fees of the amount showing on the bottom part of your order form. You will receive your gift within 2 months, as orders are given priority.

How to track my order ?

To track your order, just go to: https://services.yves-rocher.com/GB To identify yourself, enter your customer number and your access code (your postcode). Then click “Continue”. Your orders will automatically appear on the screen.

How to pay my invoice ?

You would like to make a payment, it's very quick and simple!
Go to https://services.yves-rocher.com/GB.
To identify yourself, enter your customer number and your access code (your post code). Then click “Continue”. Your orders will automatically appear on the screen. You just have to tick the box at the end of the line of the order you would like to pay and enter your credit card number followed by the security code (found on the back of your card).
You can also pay by telephone by contacting us from Monday to Saturday, 8am to 8pm, on 0800 083 37 18.

How can I return or exchange ?

Your satisfaction is our top priority. We do our best to see that you are completely satisfied with each order. If you are not, returning is simple and easy. Just post the item in question back to us at :
Yves Rocher, Columbia House- Apollo Rise, Southwood Business Park, Farnborough GU14 0GT
We commit to exchange the item or to refund by cheque within 15 working days after reception on the following modes :
  • Your parcel has been returned without being opened, we will refund the price of the parcel and the eventual returning fees.
  • You wish to return a product, we will refund the price of the product, the return fees will be at your charge.
  • We have asked you to return a product, we will refund the product, the delivery fees and eventual return fees.

How can I use the free product voucher received in my parcel ?

To benefit from your free product voucher, you need to complete it and return it alone or with a new order at :
Yves Rocher Columbia House- Apollo Rise, Southwood Business Park, Farnborough GU14 0GT

How to create an account on the site ?

You can create your account directly on the homepage, by clicking on the link "Register Now" located under the Yves Rocher logo.
Then, fill in the form to create your account with your personal details, including your email address. Then, choose your password, and confirm twice. You then only need to validate the creation of your account.
For this click on the "validate" button at the bottom of the page.

How can I change my email address ?

First, you must visit the section "my account" at the top of page, above the navigation bar, then click on "my personal information".You will then be able to register your new email address. Then, you must confirm by clicking on "validate".Important : with every email address change, your information will also be updated on the site.

How to benefit from my mail offer advantages online ?

You wish to place an order online via a mail order offer received by post ?
It's possible on: http://vpci.yves-rocher.com/VPCIYRE/showIndex.do?country=GB use the order number showing on your order form in the yellow box above your address.

Does Yves Rocher propose jobs or internships ?

Discover all the job offers or internships, in different activities in the world by consulting our site : http://www.job.groupe-yvesrocher.com/anglais/.
You can also send your application online.