Customer service
RIGHT TO CANCEL - SATISFACTION GUARANTEED OR REFUNDED

Your satisfaction is our top priority and we do our best to satisfy our customers with each order. If your Yves Rocher product(s) does not meet your expectations, do not worry.
You have the right to cancel your order within a period of 14 days begins on the day on which you receive your products, according to the law. In such a case, you have to inform us of your decision to cancel your order within such a period of 14 days by post, by phone at 0800 083 3718, by e-mail or via our website at yves-rocher.co.uk by clicking on «contact us». In this last case, we will send you an acknowledgement of receipt by e-mail.
You may also use the cancel form attached. You have to send back your product(s) in its original package and in perfect condition, to:
Yves Rocher Ltd, 1 Apollo Rise,
Southwood, Farnborough, GU14 0GT

not later than 14 days at the latest after you have informed us of your cancellation of your order. We commit ourselves to exchange your product or, at your choice, to refund it as quickly as possible, at the latest within 14 days from your cancellation. However, your refund may be deferred until we receive the product(s) back or a proof of shipment. The refund will take place as follows:
- Your parcel has been returned entirely, we will refund the price of the parcel and eventual postage & packing fees. Return shipping fees will not be refunded.
- Your parcel has been returned partially (you keep some products). We will refund the price of returned products. The postage, packing and return shipping fees will not be refunded.
GUARANTEE OF CONFORMITY
If the products delivered were damaged or faulty upon receipt, or if the products you have received are not the products you originally ordered, you may exchange your goods or obtain a full refund. We will refund the price of the product, eventual postage, packing and return shipping fees.”

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